REFUND POLICIES & PROCEDURES
The Recreation Division aims to provide you with complete program satisfaction. We understand that from time to time, scheduling changes, and special circumstances require you to cancel or change your planned activities.
In an effort to maximize space in each activity, we have established the following refund policies. Please review them carefully prior to enrollment. If you have any questions, please contact our office at 475-8180. Thank you for your interest in our programs. We look forward to providing you with an enjoyable recreation experience!
Please note that not all classes are eligible for refunds. Additionally, classes and activities costing less than $10 are non refundable. Please consult the class activity descriptions in the Recreation Guide for any exceptions to our refund policies.
If the Recreation Division cancels a class:
1. Full refunds are made for any class/activity cancelled by the MPS Recreation Division. A refund check will automatically be generated and mailed to all participants enrolled in a class that is cancelled by the Recreation Division. Refund checks will be mailed within 2-4 weeks of the class cancellation. Payments made by credit/debit card for cancelled classes will be credited back to the credit/debit card within 2-4 weeks. Please note, refunds for class cancellations due to weather or other unforeseen circumstances will be handled on a case by case basis and may include class credits, coupons, class extensions, etc.
If the customer cancels a class:
1. Classes running 6 weeks or longer: Partial refunds are given if your refund request is made prior to the second class/activity meeting (unless otherwise stated in the Activity Guide) whether you attend the class or not, and are subject to the following service fees:
a. $5 service fee per class for adult classes, field trips, some aquatics, etc.
b. $3 service fee per class for most children’s classes.
Refund requests should be made by calling 475-8180 prior to the second class meeting. Refunds under $5 will be credited to your account.
Note: Classes running less than 6 weeks: Partial refunds are given if your refund request is made at least 1 day prior to the start of the class/activity (unless otherwise stated in the Activity Guide) and are subject to the service fees stated above.
Field trips will be refunded if requests are made two weeks prior to the trip and are subject to a $5 service fee.
Transferring prior to the start of classes: If you would like to transfer into a class that costs more than your original class, you must pay the difference in class fees prior to attending the new class. Payment can be made at the Recreation Center. If the class you are transferring into costs less than your original class you will receive a refund for the difference.
Transferring after the start of classes: No refunds will be given if you are transferring into a less expensive class after classes have started. You will also be charged for any difference in fees when going from a less expensive to a more expensive class.